Your family’s information
Last updated September 25, 2026.
Merit Mouse is a private, parent-managed chore and reward service at MeritMouse.com, operated by Lead Better, LLC. You can delete your family account yourself in Family settings. For privacy questions or access requests, email support@meritmouse.com.
What parents provide
Your account uses your first name, email address, a securely hashed password, family name, time zone, and notification preferences. The optional starter questions save your goals, preferred chore schedule, and reward preferences so we can suggest a starting point. Stripe handles payment details; Merit Mouse stores billing customer and subscription references, status, and access dates, rather than your full card number.
What is in a kid profile
A parent creates each profile using a first name or nickname, an avatar or optional photo, and a private PIN. Family records include assigned chores, completion status, optional chore notes, approved points, goals, and reward history. We do not ask children for an email address, phone number, birthday, home address, or precise location. Children cannot create independent accounts, message strangers, or publish their profiles.
How this information is used
We use account and family information to provide your dashboard, protect access, track chores and rewards, process subscriptions, and send account or requested family updates to the parent. The service does not include targeted advertising or public family profiles. We do not sell family information or use it to target advertising.
Who helps run the service
Cloudflare hosts the app, database, and private uploaded images, and provides bot protection. Resend delivers transactional email. Stripe processes payments and subscriptions. These providers process the information needed to perform those services. Hosting and service-provider processing may occur in the United States and other locations where those providers operate.
Cookies and browser storage
An essential session cookie keeps you signed in. Browser storage saves an unfinished starter plan and sample-family edits on that device. Your starter-plan draft is cleared after successful registration. Cloudflare’s security services may process technical information such as IP addresses and browser signals to prevent abuse. We do not use advertising cookies.
Access and security
Parents manage the family space. Kid mode limits access to the selected child’s chores and goals; returning to parent space requires the parent password. Photos use authenticated access and are not public. Passwords and PINs are stored as salted hashes. No online service can promise perfect security; contact us if you notice unexpected account activity.
Your choices and family records
You can review family records in the dashboard, edit profile information, and change optional email preferences in Settings. Essential account, security, and billing emails still apply. A parent can permanently delete the entire family account in Family settings by confirming their password and typing DELETE. This signs out every family device, stops the subscription, and erases all live parent and kid profiles, photos, chores, goals, points, rewards, and preferences. Temporary provider failures are retried automatically. For access, correction, or other privacy questions, email support@meritmouse.com from your account email address.
Retention
Family records are kept to provide the active account and its chore and reward history. Self-service account deletion removes the live family records and uploaded photos used by the app. Recovery backups expire within 30 days. Short-lived abuse-prevention counters expire automatically. Minimal deletion markers containing only random storage identifiers may remain to prevent an interrupted upload from restoring a deleted photo; they contain no names, email addresses, or photo content. Stripe may retain payment history, and emails already delivered remain in inboxes and provider records. Canceling billing alone keeps your family records; use Delete family account in Settings to remove them. Deletion does not issue a refund; email support for refund requests.
The sample family
The demo uses fictional names and activity. Your sample edits stay in this browser rather than an account. Reset demo replaces them, and clearing this site’s browser data removes them. Please use invented information in the demo.
Changes to this policy
We will update this page when our practices change and provide notice of material changes affecting your family’s information.